Appointments
Being on time for your appointment is greatly appreciated and a courtesy to other clients. We want to make sure you receive the benefits of your full service and that others following your appointment will have the same opportunity. We suggest you arrive at least 10-15 minutes prior to your appointment to allow time to complete the necessary health/history forms. For your convenience, we also offer "standing" appointments if you desire regular monthly or weekly appointments. If you ever feel you would be more comfortable or better served by another staff member, please let us know.

Special Needs and Medical Conditions
Your comfort and well-being are very important to us. Please inform us about any special needs or medical conditions (pregnancy, disabilities, injuries, allergies, hypertension, etc.) when scheduling your appointment(s).

Cancellations/No Show Policy
Scheduling and timely rendering of our services is an integral part of our customer satisfaction. To avoid charges, we request a minimum of 12 hours notice for any single service cancellation and a 24-hour notice for multiple services or spa packages cancelled. Late cancellations or failure to show will result in a charge of 50% of the scheduled service fee.

Comfort
Although massage and body treatments require the removal of clothing, respect for your privacy is our primary concern. Undergarments may be worn if preferred. Careful draping techniques are observed at all times,
and we encourage you to communicate any discomfort to your therapist.

Cell Phones
To preserve a peaceful experience for everyone, cell phones and pagers must be turned off in the spa.

Confidentiality
We are committed to your privacy. We keep all personal and medical information confidential and well secured.

Age Requirement and Children
Guests must be at least 18 years of age; otherwise parental approval is required for treatment. Children not receiving treatment are not allowed
in the spa.

Gratuities
Tipping is always left to the discretion of our clients. If so inclined, our front desk will be happy to process your tips. Unless noted, gift certificates do not include gratuities.

Gift Certificates
For your convenience all gift certificates are issued in the form of a Waterford gift card. You must present this card when redeeming your certificate. Gift certificates are not refundable for cash once purchased, but are transferable and may be used to pay for either services or products. *Service prices are subject to change.